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Wireless Customer Satisfaction Evens Out
toptechnews.com 1 week, 5 days agoImprovements in customer satisfaction at Sprint Nextel Corp. and AT&T Inc. have narrowed differences among the Big 4 wireless carriers to the point that they're basically even in terms of pleasing their subscribers, according to a study released Tuesday. The American Customer Satisfaction Index puts Sprint, AT&T, T-Mobile USA and Verizon Wireless within two points of each other on a 100-point scale of customer satisfaction. That's the smallest spread since the survey started looking at all four companies in
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Study: TV, Phone Customer Satisfaction Fall
usatoday.com 1 week, 6 days agoAmerican Customer Satisfaction Index scores for telecommunications and TV service fell in the first quarter.
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