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Uh-Oh: Customer Service Matters More Now
inc.com 4 days, 2 hours agoIn the era of social media, your customers are less forgiving than ever--and more vocal. Are you prepared? So you've embraced social media for your business. You might have even gone about it like this: That's all great in theory, but as history and research has already proven: Just because you set yourself up to deliver service to your customers digitally doesn't mean that you've actually built a better mousetrap. Social Media Raises the Bar The recent Global Customer Service Barometer study conducted by A
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Start-Up Customer Service 101
forbes.com 6 days, 3 hours agoHow many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person completely made your day. Not often, right? In a recent book "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" (Harvard Business Review Press) -- authors Frances Frei and Anne Morris focus on customer service in American industry. What happened to actually wanting to please a customer, h
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