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VoIP Call Centers Adding Social-Media Functionality
toptechnews.com 7 hours agoVoice-over-Internet-Protocol (VoIP) call-center platforms are going social. According to a new report, new social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices. The report, called VoIP Call Centers Adapt to a BYOD [bring your own device] World, is from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading. The companies analyzed in the report are
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TOM HOFFARTH On The MEDIA: TV Crews (All Six Of 'Em) Play Nice In Staples Center Sandbox This Weekend
dailynews.com 1 week, 5 days agoLogistically, there's enough chaos in making sure the right logo is on the correct Staples Center surface when the Kings, Lakers and Clippers do their fire-drill of playoff games this weekend.
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