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Retail Next
forbes.com 1 week agoWhat smart retailers have finally come to recognize is that their best customers are those that shop both bricks and clicks. Saks Fifth Avenue noted recently that its most profitable and loyal shoppers are those who buy from both the store and saks.com.?? The same is true for any retailer. However, most retailers still don?t ...
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Start-Up Customer Service 101
forbes.com 1 week, 1 day agoHow many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person completely made your day. Not often, right? In a recent book "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" (Harvard Business Review Press) -- authors Frances Frei and Anne Morris focus on customer service in American industry. What happened to actually wanting to please a customer, h


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